Refund Policy

Effective Date: 02/05/2025

This Refund Policy governs the terms and conditions under which users of WinnzArena, a skill-based rummy game operated by HALIFAXX INDUSTRIES PRIVATE LIMITED, may request a refund in relation to wallet transactions or game-related issues.

Operator Details:
HALIFAXX INDUSTRIES PRIVATE LIMITED
Floor No.: SECOND, SHOP NO 9, MALL PLAZA
FOUNTAIN CHOWNK, MALL ROAD, Ludhiana, Punjab – 141008
GSTIN: 03AAGCH3154D1Z4
📞 Mobile: +91-97818 64410
📧 Email: halifaxx416@gmail.com

1. No Refund on Completed Gameplay

• All game entries and completed games are final.
  No refunds will be provided for games that have already been played or are in progress, regardless of win/loss outcome or disconnection on user’s end.

2. Wallet Deposits

• All deposits to the WinnzArena wallet are non-refundable once successfully processed.

• A refund may be considered only in the following exceptional cases:

  • The amount is deducted from your bank account or wallet, but not credited to your WinnzArena wallet.

  • The transaction was charged multiple times due to a gateway error.

Requirements for refund review:

• Transaction ID(s)

• Payment method used

• Screenshots or bank statement proof

• Date/time of transaction

Once validated, such refunds will be processed to the original source of payment within 7–10 business days.

3. Failed or Reversed Withdrawals

• If a withdrawal fails due to incorrect UPI or bank details submitted by the user:

  • The amount will be reversed to your WinnzArena wallet.

  • Re-processing will only happen after updated and verified account details are submitted.

4. Bonus Money and Promotional Credits

• No refunds will be granted for any bonus amounts, referral credits, or promotional rewards issued by the platform.

• These are non-transferable, non-withdrawable, and may be revoked if misuse is detected.

5. Disconnection or Game Crashes

• If a game is interrupted due to your device issue, internet failure, or OS crash, no refund will be provided.

• If a game is interrupted or canceled due to a server-side technical error from WinnzArena, the Company may:

  • Refund the entry fee to the user’s wallet, or

  • Re-credit the game opportunity, as deemed fit by internal audit

Such decisions are final and non-negotiable.

6. Fraudulent or Abuse-Related Refund Requests

• Any attempt to misuse the refund system—such as repeated refund requests for non-genuine reasons—will lead to:

  • Immediate suspension or permanent ban of the account

  • Forfeiture of wallet balance

  • Possible legal action, if warranted

7. Refund Request Process

To initiate a refund request (only under valid conditions above), contact us via:

📧 Email: halifaxx416@gmail.com
📞 Mobile: +91-97818 64410

Include the following:

• Registered name and mobile/email

• Transaction ID or Game ID

• Issue description with supporting documents/screenshots

8. Final Authority

All refund requests are subject to strict internal verification.
HALIFAXX INDUSTRIES PRIVATE LIMITED reserves the right to approve or reject any refund claim.
The Company’s decision on such matters shall be final, binding, and not subject to dispute.